NEONNOW Status

All Systems Operational

Web Applications Operational

NEONNOW Operational

NEONNOW Admin Operational

Help Docs Operational

Services Operational

Agent Operational

Admin Operational

Contact Flow Operational

Directory Operational

Messaging Operational

Auth Operational

Call Operational

Email Operational

Queue Operational

Automatic Provisioning Operational

Amazon Connect Operational

ap-southeast-2 Operational

eu-west-2 Operational

us-east-1 Operational

us-west-2 Operational

Reporting (Amazon QuickSight) Operational

ap-southeast-2 Operational

eu-west-2 Operational

us-east-1 Operational

us-west-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 26, 2025

No incidents reported today.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

NEONNOW affected by major AWS outage

Resolved - The AWS issue appears to be resolved, we are seeing successful logins to our platforms.
Oct 20, 09:47 UTC

Monitoring - NEONNOW and Amazon Connect were affected by the US-EAST-1 AWS outage.
AWS update [02:27 AM PDT] We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.
Oct 20, 09:29 UTC

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.