Admin application outage in NVG only

Incident Report for NEONNOW

Resolved

fix working as expected and stable

Posted Sep 11, 2024 - 07:32 UTC

Monitoring

fix implemented and we are monitoring

Posted Sep 11, 2024 - 05:25 UTC

Identified

issue has been found due to NVG specific configuration issues

Posted Sep 11, 2024 - 05:25 UTC

Update

We are continuing to investigate this issue.

Posted Sep 11, 2024 - 04:40 UTC

Update

We are continuing to investigate this issue.

Posted Sep 11, 2024 - 04:39 UTC

Investigating

We have identified a CloudFront error causing outages to our admin application.

Posted Sep 11, 2024 - 04:09 UTC

This incident affected: Web Applications (NEONNOW, NEONNOW Admin, Help Docs, Sign Up).